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Shipping —

AUSTRALIA + USA >> Please allow approx. 1 week for your item to be sent out. If you need your order sooner, please contact us at sales@newend.com.au. Orders usually arrive 4-10 business days after they have been shipped. Express Post will arrive within 1-2 business days from the date of shipment. 

PLEASE NOTE: You may experience delays due to the impact of Covid. Also during the Christmas period which are out of Newend's control. 

International orders are sent via Airmail and arrive 5-14 business days after being shipped. We are not responsible for any international customs charges or import taxes and errors with the couriering\postal service.

Returns —
We want you to love your jewellery. If it does not fit or if you change your mind, we gladly accept exchanges*. Please email us at sales@newend.com.au within FIVE days of receipt for instructions. We will not accept merchandise that has been worn, used, altered or damaged. We will not cover the cost of return post.

*We cannot accept returns on any pierced jewellery (earrings and nose rings) so please choose carefully. We are happy to answer any questions you have prior to purchasing.