F R E E   S H I P P I N G  ★ See Shipping menu below for conditions

S H I P P I N G

FREE SHIPPING IN USA + AUSTRALIA

We offer FREE domestic shipping to the U.S.A and Australia. Our head quarters are based in Los Angeles and Melbourne.

(Australian Parcel Lockers, PO Boxes or remote address's do not apply to free shipping, we have discounted shipping available for these options).

USA

Free shipping is sent via USPS. 

PROCESSING TIMES

Domestic orders in the USA are processed up to 2-3 days after (not including weekends) you place your order. Please allow approximately 3-8 business days after they have been shipped.  If you need your order sooner, please contact us at sales@newend.com.au or choose Express Shipping. Express Post will arrive within 1-2 business days from the date of shipment. 

PLEASE NOTE: Due to external influences you may experience delays due to the impact of Covid. There may be delays during the Christmas period which are out of Newend's control. 

International orders are sent via Airmail   and arrive 5-14 business days after being shipped. We are not responsible for any international customs charges or import taxes and errors  with the couriering\postal service.

Shipping times are estimates.

We do not ship to shipping containers or freight forwarding services.

Australia

Free shipping is via Sendle Couriers. They do not insure parcels containing jewellery. If you require insurance please choose our discounted $5 Australia Post shipping option.

Orders under $70 are sent in tracked Australia Post envelopes. These are not insured. If you require insurance please choose the Standard Australia Post option at our discounted rate of $5. 

PROCESSING TIMES

Domestic orders in Australia are processed on the same or following day (If you place an order on the weekend they will be processed on the Monday).  Please allow approximately 3-8 business days after they have been shipped.  If you need your order sooner, please contact us at sales@newend.com.au or choose Express Shipping. Express Post will arrive within 1-2 business days from the date of shipment. 

PLEASE NOTE: Due to external influences you may experience delays due to the impact of Covid. There may be delays during the Christmas period which are out of Newend's control. 

International orders are sent via Airmail and arrive 5-14 business days after being shipped. We are not responsible for any international customs charges or import taxes and errors with the couriering\postal service.

Shipping times are estimates.

We do not ship to shipping containers or freight forwarding services.

DISCOUNTED WORLDWIDE SHIPPING

Worldwide shipping is available. Discounted International Shipping rates apply for the rest of the world. See your online shopping Cart when checking out for rates. 

INSURANCE

Free Shipping is not insured. Choose our discounted standard shipping to be fully insured. However we are not responsible for any delays or loss in transit not covered by insurance.

MISSING OR STOLEN PACKAGES

This happens very rarely, however please check you have a secure drop off point at your chosen shipping address that is not visible to the public. 

We are unable to refund or replace stolen packages or un-retrieved packages that have been confirmed as delivered. Please ensure your delivery address is correct and secure. 

We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back at Newend, and will incur a reshipment fee.